Cayzu supports both private and public ticket URLs that can be accessed by your customers.  Public URLs make it easy for a customer to access a ticket without having to log in, or have an account.

To do enable public URLs in your email templates, add the below variable to your email templates that relate to ticket creation.

Variable: %ticket.contact.publiclink%

Note: For a complete list of ticket variables, click here.

To learn more about Cayzu Help Desk, visit https://www.cayzu.com