Cayzu Help Desk Support

How can I create multiple mailboxes?

Updated: 12/18/2017
Article #: 113

Creating multiple email inbox's allow you to speed up customer service by providing your customers a more targeted support experience by setting up specific departmental email addresses( ie - & ) that are then linked to your groups.

To setup alternate mailboxes, follow these steps

Step 1. Log in to your Cayzu help desk portal with an administrative account  

Step 2. Click on Admin (left menu)

Step 3. Click on Manage Emails (Under Email Setup)

Step 4. Click Add Mailbox and follow on-screen instructions. 

Note: If you would like to specify the From Name in your email templates, please use this variable (%mailbox.from% to refer to the mailbox's From Name.) in your email templates.

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