Cayzu Help Desk Support



How can I change the ticket submitted message on the end-user customer portal?

Updated: 11/10/2017
Article #: 104


To change the ticket submitted message follow these steps:

Step 1. Log in to your Cayzu helpdesk account with an administrative account  

Step 2. Click on Sprocket and select Admin   

Step 3. Click on Personalize from the left hand menu and then select Manage Brands

Step 4. Select the brand that you'd like to customize and Click Edit

Step 5.  Edit the value for "End-User Customer Portal Ticket Submitted Description" and Click Save.

Note: If you would like to include the public ticket link in your ticket submitted URL, please include the variable in your ticket submitted body.

 

Variable can be found in this FAQ:  

http://support.cayzu.com/KnowledgeBase/Details/103


To learn more about Cayzu Help Desk, visit www.cayzu.com







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