Cayzu Help Desk allows you to set up billing rates in two different ways.

You can either set the billing rate at the brand level. (this would override agent specific billing rates) or set different billing rates per agent.


To set specific billing rates per agent, follow these steps:


Step 1. Log in to Cayzu Help Desk portal with an administrative account  

Step 2. Click on Admin (left side menu) to access the Admin section

Step 3. Select Agents/Groups/Roles from the side menu

Step 4. Select the Agent and then specify the Billing Rate (per Hour)

Step 5. Once complete, click Save. 



Note:  These same steps can be followed when setting up a new agent.

Want more information on Cayzu Help Desk, visit: https://www.cayzu.com