Below is a list of variables that can be replaced in your email templates that get sent out from the system.  Each variable will be auto replaced with the appropriate value that you've specified. 

Contact's full name: %contact.fullname%

The contact's first name: %contact.firstname%

Your brand's name: %brand%

The full name of the agent the email is being sent to: %agent.fullname%

Agent or contact's full name: %fullname%

The member's full name: %member.fullname%

The ID of the support ticket: %ticket.id%

The support ticket's subject:  %subject%

The submitting contact's full name: %submitter.fullname%

The contents of a reply to a ticket: %reply.contents%

The contact's link to view/answer a support ticket: %ticket.contact.link%

The contact's link to view/answer a support ticket without having to log in (public reply): %ticket.contact.publiclink%

The agent's link to view/answer a support ticket: %ticket.agent.link%

An activation link for a new contact: %contact.activation.link%

An activation link for a new agent: %agent.activation.link%

A link to the end-user portal: %customer.portal%

A link to a specific reply of a ticket: "%reply.agent.link%

The number of days a ticket is automatically closed: %closed.days%

A link to a page to reset your password: %reset.password%

The body of the ticket: %ticket.body%

The support ticket's priority: %ticket.priority%

Company name: %contact.companyname%

The due by SLA date: %resolve.by%

The resolve by SLA date: %respond.by%

API key: %apikey%

Agent or Contact phone number: %phonenumber%

Agent or Contact Email address: %emailaddress%

Export Tickets Download Link: %export.tickets.link%

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