Cayzu automatically adds an agent's personal signature or automatically appends a global mailbox signature to ticket emails sent to your users/customers.  If the global mailbox signature is left blank, the agent's personal signature will be used.

To change your agent's signature, please follow these steps:

Step 1. Log in to your Cayzu helpdesk account.

Step 2. Select your image at the top right.

Step 3. Click on settings from the pull out menu.

Step 4. Make the required changes for your signature and Click update.

Note: Your signature will be automatically appended to outgoing ticket responses.  The signature will NOT show up in the ticket reply body as it's only automatically appended to ticket replies using non-agent emails.

Note 2: If testing your signature, make sure to first create a ticket using a NON-agent email (agent email is what is set up in your Cayzu portal.cayzu.com) .  So for example, if your email is agent@yourcompany.com, create a ticket using a personal email (non-agent email), ie- agent@gmail.com to create the ticket.  You will then be able to answer the ticket with your agent email (agent@yourcompany.com ) to then check your agent@gmail.com account to see the signature.  This is important as tickets created with agent emails, will NOT append the signature to it.  

Want more information on Cayzu Helpdesk, visit: https://www.cayzu.com