Can I create private knowledge base articles that only agents can see?
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Updated: 06/06/2022
Article #: 61
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Yes, Cayzu help desk allows you to create both public and private articles. Public articles would be accessible to your customers via your end user customer portal (ie - yourcompanysupport.cayzu.com) and private articles would only be accessible to agents via search in their help desk portal.
Want more information on Cayzu Helpdesk, visit: https://www.cayzu.com
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