By design, the Cayzu Help Desk system supports multiple brands and products.  This allows you to not only have a different set of emails per brand, it also gives you multiple end-user portals (Example: You could have https://support.brand1.com and https://help.brand2.org ) that each can have their own different forms, knowledge base, look and feel and more! 

All support inquires from all your brands will be aggregated into your agent portal which saves you time from having to log in to multiple different portals.  And the best part is that Cayzu will handle all the different messaging across brands for you, making it easy for you to just "ANSWER" your users and/or customers!   

Important Note: Cayzu provides ONE sub domain name (example.cayzu.com) for your primary brand, any other brand will require you to setup a DNS record using YOUR OWN SUBDOMAIN and have it point to your primary brand Cayzu address which is displayed in the end-user customer portal URL section when adding the brand.  This means that for your FIRST brand, you could use yourcompany.cayzu.com but for second brands, you need to use your OWN subdomain, example: *.mycompany.com which could translate to help.mycompany.com.

To setup a secondary brand, follow these steps:

1. Log in to your Cayzu Help Desk account with an administrative account  

2. Click Admin to access the admin panel (left menu) 

3. Click Brands. 

4. Click Add Brand and edit all the values and Click Save to finish your branding. 

Follow this FAQ to learn how to set up the CNAME.

Follow this FAQ to learn how to customize/brand your secondary end-user portal(s).





Want more information on Cayzu Help Desk, visit: https://www.cayzu.com