How can I setup Olark Chat Webhook in Cayzu?
Updated: 05/26/2022
Article #: 179
1: This step requires you to be logged into Olark.
- Please enable the webhook in Olark.
The URL to specify is the following: http://integration.cayzu.com/Olark/OlarkWebHook?apiKey=x&formId=y
x = Would be replaced with your Cayzu API Key (See this FAQ on how to get your API token: https://support.cayzu.com/KnowledgeBase/Details/?id=132-How-can-I-get-my-API-token%3F)
y = Would be replaced with your Cayzu Form Id you want to link the ticket to.
- Please check off "Send chat transcripts automatically" and "Send offline messages" so it will auto-send the request when the chat completes.
2: This step requires you to be logged into Olark.
In Olark, please enable the pre-chat survey (Require visitors to enter information like name and email before being able to send you a message.), so when the chat completes we can link the ticket to the correct contact.
Want more information on Cayzu Helpdesk, visit: https://www.cayzu.com
- Please enable the webhook in Olark.
The URL to specify is the following: http://integration.cayzu.com/Olark/OlarkWebHook?apiKey=x&formId=y
x = Would be replaced with your Cayzu API Key (See this FAQ on how to get your API token: https://support.cayzu.com/KnowledgeBase/Details/?id=132-How-can-I-get-my-API-token%3F)
y = Would be replaced with your Cayzu Form Id you want to link the ticket to.
- Please check off "Send chat transcripts automatically" and "Send offline messages" so it will auto-send the request when the chat completes.
2: This step requires you to be logged into Olark.
In Olark, please enable the pre-chat survey (Require visitors to enter information like name and email before being able to send you a message.), so when the chat completes we can link the ticket to the correct contact.
Want more information on Cayzu Helpdesk, visit: https://www.cayzu.com
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