All support teams will use different terminology when it comes to their ticket statuses / drop downs. Cayzu allows you the ability to add, modify, and delete ticket types, status and source.

To add, modify or delete a custom list, follow these steps:

Step 1. Log in to Cayzu help desk portal with an administrative account  

Step 2. Click on Admin (left side menu) to access the Admin section

Step 3. Click on Custom List

Step 4. Select the type of list item you would like to add, modify or delete (Type, Status, Source or Time & Billing).

Step 5. Click on Actions Add New Item and fill in the item name and click SET.

Note: To edit, Click Edit next to the desired status and follow Steps 4 and 5 above. 

Want more information on Cayzu Helpdesk, visit: https://www.cayzu.com