How can I set a default cc email address on each ticket?
Updated: 05/27/2022
Article #: 158
To set a default CC for your support tickets follow these steps:
1. Log in to the Cayzu helpdesk portal with an administrative account.
2. Click on Admin (left side menu) to access the Admin section.
3. Click on Ticket Settings.
4. Modify the "Always CC this address when answering tickets" box and click save.
To learn more about Cayzu Help Desk, visit https://www.cayzu.com
1. Log in to the Cayzu helpdesk portal with an administrative account.
2. Click on Admin (left side menu) to access the Admin section.
3. Click on Ticket Settings.
4. Modify the "Always CC this address when answering tickets" box and click save.
To learn more about Cayzu Help Desk, visit https://www.cayzu.com
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