Yes, Cayzu allows you to lock down an agent to only be able to view tickets that belong to a particular brand.


To accomplish the above, follow these steps:

1. Log in to your Cayzu Help Desk account with an administrative account.  

2. Click on Admin (left side menu) to access the Admin section.

3. Click Agents/Roles/Groups.

4. Now add a Group and assign the agent(s) that you'd like to be locked down to a specific brand.

5. Click Agents/Roles/Groups from the right hand menu and Click Edit on an agent's name that belongs to the group in Step 4 above.

6. Under Help Desk Access select Group Access and Click Update to save the change. Repeat this step for ALL agents that are part of the Group. 

7. Click on Admin (left side menu).

8. Click Automations to add the following Automation:

When a ticket meets these conditions:
-Match ALL of these conditions: Checked on
-Select Condition: Brand 
-Select Condition Action: IS
-Select Value to Compare: Brand Name (that you'd like the agents to be locked down to)

Perform these actions:
-Select actions: Set Group as
-Select value to compare: Group Name (that the agents from step Step 4 belong to) 

All tickets that now are routed into the system as part of your specified brand will now be automatically routed to your newly created Group.





Want more information on Cayzu Helpdesk, visit: https://www.cayzu.com