Creating multiple email inbox's allow you to speed up customer service by providing your customers a more targeted support experience by setting up specific departmental email addresses( ie - support@yourcompany.com & billing@yourcompany.com ) that are then linked to your groups.


To setup alternate mailboxes, follow these steps:

1. Log in to your Cayzu help desk portal with an administrative account.

2. Click on Admin (left side menu) to access the Admin section.

3. Click on Emails.

4. Click Actions.

5. Click Add Mailbox and follow on-screen instructions. 

Note: If you would like to specify the From Name in your email templates, please use this variable (%mailbox.from% to refer to the mailbox's From Name.) in your email templates.





To learn more about Cayzu Help Desk, visit https://www.cayzu.com