How can I modify emails that agents and requesters receive from Cayzu?
Updated: 05/27/2022
Article #: 110
To change the emails, follow these steps:
1. Log in to your Cayzu help desk portal with an administrative account.
2. Click on Admin (left side menu) to access the Admin section.
3. Click on Emails.
4. Letters are sorted by Agent and Requester emails. Choose the letter and Click edit next to the email template you would like to modify.
5 (Optional). Choose from variables from the drop down to include in your email templates.
6. Once complete, Click Save.
Want more information on Cayzu Helpdesk, visit: https://www.cayzu.com
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