How can I change the ticket submitted message on the End-User Portal?
Updated: 05/25/2022
Article #: 104
To change the ticket submitted message follow these steps:
1. Log in to your Cayzu helpdesk account with an administrative account.
2. Click on Admin (left side menu) to access the Admin section.
3. Click Brands.
4. Select the brand that you'd like to customize and Click Edit.
5. Edit the value for "End-User Customer Portal Ticket Submitted Description" and Click Save.
Note: If you would like to include the public ticket link in your ticket submitted URL, please include the variable in your ticket submitted body.
Variables can be found in this FAQ.
To learn more about Cayzu Help Desk, visit https://www.cayzu.com
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